BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@qbsol.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

About Us

Senior Staff

The Coastal Flow Measurement Companies is an independent gas and liquid measurement family of companies headquartered in Houston, Texas. We provide measurement and analytical services throughout the United States and abroad, and our customers include oil and gas producers, gatherers, processors, pipelines, refineries, and petrochemical companies.

Now in our fifth decade, Coastal Flow has an outstanding reputation for technical expertise and unparalleled customer service. Our experienced staff of field and office personnel includes professionals with backgrounds in chemical and electrical engineering, physics, mathematics, chemistry, biology, information technologies, and software engineering. This solid technical base, combined with years of experience in every phase of measurement, has distinguished Coastal Flow for providing timely and accurate results to the industries that we serve.

Coastal Flow Gas Measurement, including its Energy Labs and Field Services divisions, are the recognized experts in seamlessly providing value-added measurement services from field operations to final accounting. And BirdDog™ Information Systems, our newest division, offers advanced remote data collection, processing, and web-based delivery for supporting clients' cradle-to-grave measurement activities.

Coastal Flow Liquid Measurement, is a rapidly expanding organization and the premier provider of liquid meter proving, certification, and calibration products and services, including custody transfer measurement and small volume prover maintenance.

Our information services and technologies subsidiary, Flow-Cal, Inc., is the acknowledged leader in measurement data management for natural gas and petroleum liquids. Flow-Cal's software is used throughout industry to validate, recalculate, store, and report measurement data from field devices, and then link that information to users and stakeholders throughout an organization. Flow-Cal's full line of measurement software applications range from simple, inexpensive data management and reporting programs that have been designed for smaller companies, to enterprise-wide applications utilized by Fortune 500 companies.
 




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Senior Staff

Gary Menzel
Senior Vice President of Technical Services

►Coastal Flow employed Gary Menzel immediately following his graduation from Rice University as a National Merit Scholar in 1978 with degrees in Mathematics and Physics.

►Mr. Menzel's technical capabilities were immediately recognized and he was promoted to Vice President of Technical Services early in his career.

►Among his many contributions to the oil & gas industry, he has served on the API Subcommittee for MPMS Chapter 21, Section 1: Electronic Gas Measurement, and is currently involved in the development of auditing standards for orifice measurement through his participation on the AGA Transmission Measurement Committee.

►Mr. Menzel routinely teaches classes at the American School of Gas Measurement Technology, International School of Hydrocarbon Measurement, and other industry schools around the nation.



Jayson Payne
Vice President of Digital Operations

►Jayson Payne joined the Company in 1999 and currently serves as Vice President of Digital Operations. He is responsible for coordinating the company-wide deployment and use of all digital information systems, while continuing to lead IT and field services and remaining integrally involved with BirdDog Information Systems.

►Prior to this role, Mr. Payne served as iMeasurement Manager in which he spearheaded the seamless integration of all company measurement functions, directed field technicians and internal IT operations, and played an instrumental role in the development and rapid growth of the BirdDog division.

►Mr. Payne holds a degree in business administration and has completed numerous industry certifications and advanced technical training curricula. He has presented papers and conducted courses at the American School of Gas Measurement Technology, International School of Hydrocarbon Measurement, and CCAMS conferences.



Vanessa Kendall
Vice President of Customer Service

►Vanessa Kendall joined the Company in 1987 and currently serves as Vice President of Customer Service. During her career with Coastal Flow, Ms. Kendall has been integral to the growth and development of the production measurement department while ensuring excellence in customer service.

►Following her promotion to Vice President, Ms. Kendall assumed an expanded role in the reorganization of production measurement data management operations, including deployment of iMeasurement® and PiM™ services.

►Ms. Kendall is also a member of Coastal Flow's "Crawin' for the Cure" committee which provides support to the Texas Gulf Coast Chapter of the Cystic Fibrosis Foundation. She received the "Heroes of Hope" award in 2018 at the Annual Volunteer Appreciation Meeting for her tireless efforts to raise research funds and general awareness in the fight to cure CF.





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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792