BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

News


Sometimes its right in front of you!
Date: 2/27/2017

Gone are the days of having to send operations personnel to the field to read and record pressures, tank levels, or volumes related to oil, gas, and water production.  Today a variety of innovative ways are available to monitor field locations and deliver the real-time information necessary to meet measurement, control, and safety requirements. When a need for specific data develops, it pays to closely examine existing field devices and system capabilities…what you seek may already exist in one form or another.
 
In one such case, a producer with more than 300 natural gas wells in East Texas had a challenging problem in safely and efficiently managing salt water disposal (SWD).  Field operators needed a proactive way to quickly determine when and where salt water leaks might be occurring, an especially challenging situation given the numerous and diverse locations involved in salt water production, transfer, and disposal.  Ideally, a monitoring system would provide timely first-alerts on conditions indicative of potential leaks in the SWD system before an environmental impact were experienced.
 
Since the producer already had electronic remote data retrieval processes in place, a review of existing field devices was performed to determine if/how the salt water disposal system could also be monitored through the same infrastructure.  By interfacing existing turbine meters (used to measure the flows which comprised the SWD system) to existing flow computers for data collection and communications, all system volumes could be monitored.  With target balancing objectives set based on empirical information, the captured SWD system data can be processed to perform an automated hourly balance.  When out-of-balance percentages exceed predefined limits, alerts are sent via email and text messaging.  This arrangement has provided the required leak detection and safety functionality without the purchase of costly control devices and software.
 
In this case, utilizing existing field equipment and communications with minimal additional software modifications produced an extremely cost-effective solution, thereby precluding the need for a much more expensive SCADA system.  The vast amounts of data that are routinely collected in current production systems may already contain the information needed to meet outstanding control and safety requirements.  By maintaining a comprehensive, up-to-date inventory of data collection systems and repositories, the information that you need to meet new or expanded operational objectives may be right in front of you.

 "An expert knows all the answers — if you ask the right questions."
~ Levi Strauss, German-born American Businessman



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792